DROP

Your account

Delete your DROP account

You can permanently delete your DROP profile in the app or request deletion here without reinstalling it.

Account deletion is permanent.

Your points, workout history, friends, settings and saved DROP progress cannot be restored after deletion is completed.

Delete your account in DROP

  1. Open DROP.
  2. Go to Settings.
  3. Choose Delete DROP profile.
  4. Review both confirmation messages and choose Delete everything.

Where you are signed in, DROP will attempt to remove your profile, cloud backup and DROP authentication record. The app will also erase its local profile data from that device.

Request deletion without the app

Email us from the address connected to your DROP account where possible. Include your DROP display name and friend code if you know them. Never send your Google password, Apple Account password or any other password.

Email an account deletion request

Deletion requests should be sent to drop@scrollingstock.com.

What we delete

After verifying the request, we will delete or anonymise the DROP account data we control, including where applicable:

  • Your DROP profile and account identifiers.
  • Your cloud progress, points, goals, streaks, badges and settings.
  • Your completed DROP history and estimated calorie records held by DROP.
  • Your friend relationships, requests and challenge records under your account.
  • Your push-notification tokens.
  • Your DROP authentication record.

What deletion does not automatically remove

  • Your Google or Apple account: deleting DROP does not delete or alter the Google Account or Apple Account used to sign in.
  • Android Health Connect records: estimated calorie records already written to Health Connect may need to be deleted through Android Health Connect settings. The current iPhone version does not write records to Apple Health.
  • Other users’ limited records: a friend may retain a limited record of a completed challenge or interaction where needed to preserve their own account history. We will minimise or anonymise these records where reasonably possible.
  • Required records: limited information may be retained where necessary for security, fraud prevention, legal obligations or the resolution of a dispute.
  • Backups: securely protected backups may take a limited period to expire or be overwritten.

How long deletion takes

In-app deletion is intended to begin immediately. For emailed requests, we will respond without undue delay and normally complete verified requests within one month. We will tell you if verification or a lawful retention requirement affects the request.

Need help?

Contact drop@scrollingstock.com. Read the full DROP Privacy Policy for more information.